$1.99
To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
Objective:
To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 16, 2016
Language: English
Editable: Yes
To receive guest with no reservation held under their name but claim to have one.
To ensure that all departing guests leave the hotel with their respective accounts settled correctly.
That all transactions by receptionist for the shift are balanced with the postings inside your hotel system and avoid any discrepancies between the actual and the system.
