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To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
Objective:
To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 16, 2016
Language: English
Editable: Yes
To ensure that all guest luggage and items are handled properly to avoid damage.
To ensure the trolley is being used properly and well-maintained at all times.
To ensure settlement by credit card for guest bill is done in the correct manner.
