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To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
Objective:
To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 16, 2016
Language: English
Editable: Yes
To ensure that all guests who approach the main entrance are given the feeling of being welcomed and comfortable.
To welcome guests while obtaining/confirming all the necessary information related to their stay.
To ensure the proper handling of guest items which are to be couriered.
