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To ensure that all incoming and internal telephone calls are answered promptly and correctly.
Objective:
To ensure that all incoming and internal telephone calls are answered promptly and correctly.
Details:
File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: December 26, 2015
Language: English
Editable: Yes
To ensure that employees know how to answer the phone, put a call on hold or transfer a call politely and effectively.
To ensure settlement by credit card for guest bill is done in the correct manner.
To receive guest with no reservation held under their name but claim to have one.
