The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.
Showing all 23 results
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Hotel Front Office – Answering the Telephone – SOP
$1.99Hotel Front Office – Answering the Telephone – SOP
To ensure that all incoming and internal telephone calls are answered promptly and correctly.
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Hotel Front Office – Bill Settlement (Cash) – SOP
$1.99Hotel Front Office – Bill Settlement (Cash) – SOP
To ensure that the correct amount of cash is received and returned to guest during the bill settlement period.
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Hotel Front Office – Bill Settlement (City Ledger) – SOP
$1.99Hotel Front Office – Bill Settlement (City Ledger) – SOP
To ensure settlement by City Ledger is done correctly with all supporting documents attached.
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Hotel Front Office – Bill Settlement (Credit Card) – SOP
$1.99Hotel Front Office – Bill Settlement (Credit Card) – SOP
To ensure settlement by credit card for guest bill is done in the correct manner.
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Hotel Front Office – Cashier Closing – SOP
$1.99Hotel Front Office – Cashier Closing – SOP
That all transactions by receptionist for the shift are balanced with the postings inside your hotel system and avoid any discrepancies between the actual and the system.
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Hotel Front Office – Check-In – SOP
$1.99Hotel Front Office – Check-In – SOP
To welcome guests while obtaining/confirming all the necessary information related to their stay.
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Hotel Front Office – Check-Out – SOP
$1.99Hotel Front Office – Check-Out – SOP
To ensure that all departing guests leave the hotel with their respective accounts settled correctly.
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Hotel Front Office – Complaint Handling – SOP
$1.99Hotel Front Office – Complaint Handling – SOP
To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.
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Hotel Front Office – Courier Service – SOP
$1.99Hotel Front Office – Courier Service – SOP
To ensure the proper handling of guest items which are to be couriered.
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Hotel Front Office – Department Induction – SOP
$1.99Hotel Front Office – Department Induction – SOP
To ensure that all new employees are familiar with their department, the chain of command, and departmental policies and procedures.
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Hotel Front Office – Early Check-In – SOP
$1.99Hotel Front Office – Early Check-In – SOP
To accommodate and room the guest who arrive early in the morning efficiently and in a friendly manner.
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Hotel Front Office – Escorting to Guest Room – SOP
$1.99Hotel Front Office – Escorting to Guest Room – SOP
To ensure that guests are well-informed of the property with a simple introduction whilst being escorted to the room.
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Hotel Front Office – Greeting Guest – SOP
$1.99Hotel Front Office – Greeting Guest – SOP
To ensure that all guests who approach the main entrance are given the feeling of being welcomed and comfortable.
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Hotel Front Office – Group Arrival – SOP
$1.99Hotel Front Office – Group Arrival – SOP
To assist and expedite the moving of guest luggage from bus to lobby, then from the lobby to the guest’s room.
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Hotel Front Office – Group Check-In – SOP
$1.99Hotel Front Office – Group Check-In – SOP
To expedite the check-in of groups with minimum hassle and interruption to other guests arriving at the hotel.
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Hotel Front Office – Hotel & Area Knowledge – SOP
$1.99Hotel Front Office – Hotel & Area Knowledge – SOP
To ensure that all staff are knowledgeable on the facts and facilities of the property as well as general knowledge of the surrounding area.
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Hotel Front Office – Luggage Collection – SOP
$1.99Hotel Front Office – Luggage Collection – SOP
To assist and expedite the removal of guest luggage from guest room to the lobby.
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Hotel Front Office – Luggage Handling – SOP
$1.99Hotel Front Office – Luggage Handling – SOP
To ensure that all guest luggage and items are handled properly to avoid damage.
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Hotel Front Office – Missing Reservation Check-In – SOP
$1.99Hotel Front Office – Missing Reservation Check-In – SOP
To receive guest with no reservation held under their name but claim to have one.
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Hotel Front Office – Pack (22 SOPs)
$19.99Hotel Front Office – Pack (22 SOPs)
This Pack includes the 22 Front Office SOPs files currently available on Sopforhotel.com
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Hotel Front Office – Raising & Lowering of Flags – SOP
$1.99Hotel Front Office – Raising & Lowering of Flags – SOP
To ensure that the nation’s flag and neighboring countries are displayed and well-maintained at all times.
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Hotel Front Office – Room Change – SOP
$1.99Hotel Front Office – Room Change – SOP
To move the guest from one room to a different room due to maintenance issue or upon guest request.
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Hotel Front Office – Trolley Handling – SOP
$1.99Hotel Front Office – Trolley Handling – SOP
To ensure the trolley is being used properly and well-maintained at all times.
$1.99
Showing all 23 results