Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
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FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
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FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS (and their functions)

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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HSK 013: Lost & Found Item Record


Objective:

To record the list of guest's items lost, found and returned.


Details:

File Size: 69 KB
File Format: Excel
Print Length: 02 Worksheets
Publication Date: April 07, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

SM 006: Training Check List


Objective:

The training checklist includes topics which a Hotel sales person must understand before being placed in front of clients.

This Check List represents a control point in the orientation period and summarize more than 100 subjects divided into ten categories such as Product Knowledge, Competitive Issues & Advantages, Administration, Selling Skills and others.

Each category and subject can (and should) be customized based on sales person's job description, profile, needs and/or market conditions.

Note: This document is a detailed check list but do not includes training syllabus.


Details:

File Size: 30 KB
File Format: Word
Print Length: 05 Pages
Publication Date: December 19, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

$0.99

SM 004: Media List


Objective:

To list your media major information in order to be ready to contact them or ask your team to contact them to start a campaign preparation.


Details:

File Size: 24 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: March 14, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.