Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

POPULAR DOWNLOADS

Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
$2.99

FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
$2.99

FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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$1.99

FO 011: Room Change


Objective:

To move the guest from one room to a different room due to maintenance issue or upon guest request.


Details:

File Size: 29 KB
File Format: Word
Print Length: 01 page
Publication Date: January 17, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

SM 010: Sales - Allotment Summary


Objective:

To record accurately the allotments given to tour operators, travel agents or OTAs in order to maintain an efficient communication between the related departments (Sales & Reservation most likely) and keep an up-to-date visibility of the room inventory still available for sale.

This summary will be instrumental to avoid unplanned overbooking during high occupancy or full house periods, as well as when time's come to re-negotiate or extend the following year's allotments with existing accounts.


Details:

File Size : 50 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: January 26, 2017
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

$1.99

FO 022: Cashier Closing


Objective:

That all transactions by receptionist for the shift are balanced with the postings inside your hotel system and avoid any discrepancies between the actual and the system.


Details:

File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: March 09, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 007: Extra Bed & Baby Cot Record


Objective:

To record per room, based on check-in check-out dates, the number of extra beds and baby cots to be assigned.


Details:

File Size: 52 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: April 02, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$0.99

SM 004: Media List


Objective:

To list your media major information in order to be ready to contact them or ask your team to contact them to start a campaign preparation.


Details:

File Size: 24 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: March 14, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.