Sopforhotel.com

Download hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

POPULAR DOWNLOADS

Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
$2.99

FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
$2.99

FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

WHY SHOP WITH US ?

AFFORDABLE

Professional and easy-to-use SOP & Documents  are now affordable for everybody

EASY DOWNLOAD

Payment and download takes up to a minute or two and a few clicks only

VARIETY

A wide choice of operational/administration templates and professional guidelines

BROWSE DOCUMENTS

FO 010: Raising & Lowering of Flags


Objective:

To ensure that the nation’s flag and neighboring countries are displayed and well-maintained at all times.


Details:

File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: January 14, 2016
Language: English
Editable: Yes

Front-Office-Download

FO 001: Answering the Telephone


Objective:

To ensure that all incoming and internal telephone calls are answered promptly and correctly.


Details:

File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: December 26, 2015
Language: English
Editable: Yes

Front-Office-Download

SM 009: Sales - Field Coaching Evaluation


Objective:

Field coaching represents a DOSM, Senior Sales Manager or Sales Manager important responsibility. It allows them to train, evaluate and motivate their team, share best practice and observe subordinate's knowledge of clients, competitors, hotel services, rate structure and sales skills. Field visits also gives a chance to learn more about problems and opportunities with accounts and can be part of sales people evaluation process.


Details:

File Size : 27 KB
File Format: Word
Print Length: 01 Page
Publication Date: January 23, 2017
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

FO 021: Bill Settlement (Credit Card)


Objective:

To ensure settlement by credit card for guest bill is done in the correct manner.


Details:

File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: March 08, 2016
Language: English
Editable: Yes

Front-Office-Download

SM 004: Media List


Objective:

To list your media major information in order to be ready to contact them or ask your team to contact them to start a campaign preparation.


Details:

File Size: 24 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: March 14, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.