Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
$2.99

FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
$2.99

FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS (and their functions)

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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FI 004: Advance Deposit


Objective:

To ensure that advance deposits received for accommodation and functions bookings are requested, controlled and recorded in accordance with the hotel policy.

"...The deposit checks/order/cash should be passed through to the General Cashier for banking after they have been recorded by the Accounts receivable accountant on a daily summary of incoming checks/order/cash..."


Details:

File Size: 22 KB
File Format: Word
Print Length: 03 pages
Publication Date: August 18, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 015: Operating Equipment Inventory


Objective:

To establish a simplified standard method for charging the in-use inventory and issuance of operating equipment such as China, Glass, Silverware, Linen, Kitchen Utensils, Uniforms, etc.

"...The intention is to carry a “Base In-use Stock” value on the Balance Sheet which fairly represents the written down value of the inventory in circulation. This should alleviate the need for periodic time consuming adjustments to the accounts, and improve the accuracy of the monthly management accounts...."


Details:

File Size: 22 KB
File Format: Word
Print Length: 02 pages
Publication Date: October 09, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 005: Bank Account Reconciliation


Objective:

To establish a standard for maintaining written reconciliation’s for all bank accounts.

Includes:

SAMPLE REPORT (BANK RECONCILIATION)


Details:

File Size: 24 KB
File Format: Word
Print Length: 03 pages
Publication Date: August 25, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 016: Night Auditing


Objective:

To establish an effective Night Auditing Procedure.

"...All Room rates should be verified with the respective contract (If contracted) and or the reservation letter or Email or the details available at the reservation..."


Details:

File Size: 22 KB
File Format: Word
Print Length: 02 pages
Publication Date: October 11, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$1.99

FO 018: Check-Out


Objective:

To ensure that all departing guests leave the hotel with their respective accounts settled correctly.


Details:

File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: March 08, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 003: Daily Information Record


Objective:

To record on daily basis the messages/information sent to and from the Housekeeping department.


Details:

File Size: 50 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: April 01, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

FO 008: Luggage Handling


Objective:

To ensure that all guest luggage and items are handled properly to avoid damage.


Details:

File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: January 14, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 014: Minibar Management Record


Objective:

To record minibar inventory, consumption & loss per room, block, floor.


Details:

File Size: 109 KB
File Format: Excel
Print Length: 04 Worksheets
Publication Date: April 07, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

FO 019: Bill Settlement (Cash)


Objective:

To ensure that the correct amount of cash is received and returned to guest during the bill settlement period.


Details:

File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: March 08, 2016
Language: English
Editable: Yes

Front-Office-Download

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.