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Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
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FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
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FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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$1.99

FI 025: Unsettled Checks


Objective:

To ensure that revenue collected is recorded fully and in the correct period.

"...Income audit must review all “Unsettled Checks” reports to ensure that the checks were settled on the subsequent shift and any left unsettled by the evening cashier..."


Details:

File Size: 23 KB
File Format: Word
Print Length: 01 page
Publication Date: November 18, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$1.99

FO 015: Group Check-In


Objective:

To expedite the check-in of groups with minimum hassle and interruption to other guests arriving at the hotel.


Details:

File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 29, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

FO 005: Guest Greeting


Objective:

To ensure that all guests who approach the main entrance are given the feeling of being welcomed and comfortable.


Details:

File Size: 29 KB
File Format: Word
Print Length: 01 page
Publication Date: January 10, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 011: Loan Items Record


Objective:

To record the inventory of guest loan items.


Details:

File Size: 56 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: April 03, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

FNB 003: Restaurant Opening & Closing Checklist


Objective:

To ensure that the restaurant opening and closing duties are completed in a timely and accurate manner in order to stay ahead of next shift and prioritize your team responsibilities.

Includes:

Opening / Morning
Before Breakfast / Lunch / Dinner
After Breakfast / Lunch / Dinner
Closing / Evening


Details:

File Size: 24 KB
File Format: Word
Print Length: 03 pages
Publication Date: December 02, 2016
Language: English
Editable: Yes

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

$1.99

FO 016: Missing Reservation Check-In


Objective:

To receive guest with no reservation held under their name but claim to have one.


Details:

File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 29, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 001: Amenity Consumption Record


Objective:

To record daily & monthly amenities consumption per item, room, floor and block.


Details:

File Size: 95 KB
File Format: Excel
Print Length: 03 Worksheets
Publication Date: April 07, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

FO 006: Group Arrival


Objective:

To assist and expedite the moving of guest luggage from bus to lobby, then from the lobby to the guest’s room.


Details:

File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: January 14, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 012: Lost & Breakage Record


Objective:

To record on monthly basis the broken and lost items.


Details:

File Size: 63 KB
File Format: Excel
Print Length: 02 Worksheets
Publication Date: April 03, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

SM 005: Sales Trip Report


Objective:

To summarize your business trip's main information in order to:

  • Define & categorize account's potential prior to the visit (Pre Call Planning)
  • Record meeting's results and required follow up actions (Post Call Analysis)
  • Prepare future visits efficiently (connect with the right person, with an understanding of the account’s challenges and goals, based on past discussions).
  • Report and share in a short and concise way to direct supervisor / to the team

This format (designed for the hospitality industry) can also be used for daily or weekly sales calls, even though for such routine exercise an Excel format including more elements would be more appropriate (in order to do filter/sort searches).


Details:

File Size: 22 KB
File Format: Word
Print Length: 01 Page
Publication Date: December 15, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

$1.99

FO 017: Check-In


Objective:

To welcome guests while obtaining/confirming all the necessary information related to their stay.


Details:

File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: March 08, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

FI 006: Cash Disbursement


Objective:

To ensure the strict control over payments by minimizing cash amounts.

"...Paying cash directly to guests is to be avoided (unless a refund is due to them on excess cash that they have previously paid in advance) and is permissible only in the case of emergency up to a limit of the local currency equivalent of..."


Details:

File Size: 19 KB
File Format: Word
Print Length: 01 page
Publication Date: September 17, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.