Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
$2.99

FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
$2.99

FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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$1.99

FO 001: Answering the Telephone


Objective:

To ensure that all incoming and internal telephone calls are answered promptly and correctly.


Details:

File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: December 26, 2015
Language: English
Editable: Yes

Front-Office-Download

$1.99

FO 021: Bill Settlement (Credit Card)


Objective:

To ensure settlement by credit card for guest bill is done in the correct manner.


Details:

File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: March 08, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 006: Lost & Damaged Linen Record


Objective:

To record on monthly basis all hotel's linen damaged or lost.


Details:

File Size: 51 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: April 02, 2016
Language: English
Editable: Yes
Ready to Print: Yes

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

$1.99

SM 010: Sales - Allotment Summary


Objective:

To record accurately the allotments given to tour operators, travel agents or OTAs in order to maintain an efficient communication between the related departments (Sales & Reservation most likely) and keep an up-to-date visibility of the room inventory still available for sale.

This summary will be instrumental to avoid unplanned overbooking during high occupancy or full house periods, as well as when time's come to re-negotiate or extend the following year's allotments with existing accounts.


Details:

File Size : 50 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: January 26, 2017
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

$1.99

FO 011: Room Change


Objective:

To move the guest from one room to a different room due to maintenance issue or upon guest request.


Details:

File Size: 29 KB
File Format: Word
Print Length: 01 page
Publication Date: January 17, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

FO 022: Cashier Closing


Objective:

That all transactions by receptionist for the shift are balanced with the postings inside your hotel system and avoid any discrepancies between the actual and the system.


Details:

File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: March 09, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 007: Extra Bed & Baby Cot Record


Objective:

To record per room, based on check-in check-out dates, the number of extra beds and baby cots to be assigned.


Details:

File Size: 52 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: April 02, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

SM 011: Sales - FAM Trip Summary


Objective:

To record accurately Familiarization trips (more commonly known as a FAM trip) and site inspections in order to communicate efficiently with all related departments prior to each visit/inspection.

This documents is usually distributed on weekly basis to hotel’s Heads of Department (HODs).


Details:

File Size : 49 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: March 14, 2017
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

$1.99

FO 012: Trolley Handling


Objective:

To ensure the trolley is being used properly and well-maintained at all times.


Details:

File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: January 17, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

FO 002 - Complaint Handling


Objective:

To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.


Details:

File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 16, 2016
Language: English
Editable: Yes

Front-Office-Download

$1.99

HSK 008: Floor Supervisor Checklist


Objective:

To record and monitor on daily basis the room status changes per floor/floor supervisor.


Details:

File Size: 53 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: April 02, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Housekeeping-Download

$1.99

FI 023: Removal of Fixed Asset


Objective:

To establish a procedure to ensure that all removals of fixed assets from the Hotel, either on a temporary or permanent basis, are properly documented.

"...No fixed assets are to be removed from the Hotel without the written approval of the General Manger and Hotel Financial Controller/Chief Accountant..."


Details:

File Size: 24 KB
File Format: Word
Print Length: 01 page
Publication Date: November 14, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.