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HOTEL DEPARTMENTS
The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.
Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.
The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.
A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.
The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.
The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.
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A wide choice of operational/administration templates and professional guidelines
BROWSE DOCUMENTS
Hotel Finance – Removal of Fixed Asset – SOP
FI 023: Removal of Fixed Asset
Objective:
To establish a procedure to ensure that all removals of fixed assets from the Hotel, either on a temporary or permanent basis, are properly documented.
"...No fixed assets are to be removed from the Hotel without the written approval of the General Manger and Hotel Financial Controller/Chief Accountant..."
Details:
File Size: 24 KB
File Format: Word
Print Length: 01 page
Publication Date: November 14, 2016
Language: English
Editable: Yes
Hotel Front Office – Courier Service – SOP
FO 013: Courier Service
Objective:
To ensure the proper handling of guest items which are to be couriered.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 17, 2016
Language: English
Editable: Yes
Hotel Sales – Meeting & Event Satisfaction Survey
SM 012: Sales - Meeting & Event Satisfaction Survey
Objective:
To engage with clients or bookers after a group meeting event and collect their feedback in a organized and professional way before sharing it with the related department.
Details:
File Size : 25.4 KB
File Format: Word
Print Length: 02 Pages
Publication Date: April 04, 2018
Language: English
Editable: Yes
Ready to Print: Yes
Hotel Marketing – Advertising Schedule & Cost – Record
SM 002: Advertising Schedule & Cost Record
Objective:
To present your advertising schedule / media plan.
Details:
File Size: 49 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: Mar 13, 2016
Language: English
Editable: Yes
Ready to Print: Yes
Hotel Front Office – Department Induction – SOP
FO 003: Department Induction
Objective:
To ensure that all new employees are familiar with their department, the chain of command, and departmental policies and procedures.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 09, 2016
Language: English
Editable: Yes
Hotel Housekeeping – Key Control – Record
HSK 009: Key Control Record
Objective:
To record guest's room key inventory and distribution to staff/guest.
Details:
File Size: 64 KB
File Format: Excel
Print Length: 02 Worksheets
Publication Date: April 02, 2016
Language: English
Editable: Yes
Ready to Print: Yes
Hotel Front Office – Early Check-In – SOP
FO 014: Early Check-In
Objective:
To accommodate and room the guest who arrive early in the morning efficiently and in a friendly manner.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 17, 2016
Language: English
Editable: Yes
Hotel Sales – Event Order – Record
SM 013: Sales - Event Order
Objective:
To record banquet's events and meetings critical operational details and transmit them to all relevant departments (most particularly Food & Beverage & Front Office) in order to plan properly MICE groups or weddings logistic and financial preparation.
This hotel internal document can also be held by the sales coordinator(s) during event's day, as a roadmap, in case of miscommunication or problems of execution between departments.
Details:
File Size : 27.6 KB
File Format: Word
Print Length: 02 Pages
Publication Date: April 11, 2018
Language: English
Editable: Yes
Ready to Print: Yes
Hotel Marketing – Magazine Advertising Rate – Record
SM 003: Magazine Advertising Rate Record
Objective:
To present your list of printed media.
Details:
File Size: 31 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: March 14, 2016
Language: English
Editable: Yes
Ready to Print: Yes
Hotel Finance – Obsolete Stock – SOP
FI 014: Obsolete Stock
Objective:
To establish the requirement of providing adequate provisions in order to cover the loss of value in inventory due to obsolescence and deterioration.
"...Most Hotels already have a provision established and it should only be adjusted on a periodic basis to reflect significant changes in the level of provision required as indicated by the Slow Moving/ Obsolete Stock Report..."
Details:
File Size: 21 KB
File Format: Word
Print Length: 01 page
Publication Date: October 06, 2016
Language: English
Editable: Yes
Hotel Front Office – Escorting to Guest Room – SOP
FO 004: Escorting to Guest Room
Objective:
To ensure that guests are well-informed of the property with a simple introduction whilst being escorted to the room.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 10, 2016
Language: English
Editable: Yes
Hotel Housekeeping – Linen Management – Record
HSK 010: Linen Management Record
Objective:
To record on weekly and monthly basis the hotel's linen handover and expenditure.
Details:
File Size: 71 KB
File Format: Excel
Print Length: 02 Worksheets
Publication Date: April 02, 2016
Language: English
Editable: Yes
Ready to Print: Yes
FAQ
WHO WROTE THESE DOCUMENTS ?
We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.
CAN I USE THESE DOCUMENTS AT WORK?
We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).
CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?
Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.
DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?
No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.