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A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.
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A wide choice of operational/administration templates and professional guidelines
FI 025: Unsettled Checks
Objective:
To ensure that revenue collected is recorded fully and in the correct period.
"...Income audit must review all “Unsettled Checks” reports to ensure that the checks were settled on the subsequent shift and any left unsettled by the evening cashier..."
Details:
File Size: 23 KB
File Format: Word
Print Length: 01 page
Publication Date: November 18, 2016
Language: English
Editable: Yes
FNB 003: Restaurant Opening & Closing Checklist
Objective:
To ensure that the restaurant opening and closing duties are completed in a timely and accurate manner in order to stay ahead of next shift and prioritize your team responsibilities.
Includes:
Opening / Morning
Before Breakfast / Lunch / Dinner
After Breakfast / Lunch / Dinner
Closing / Evening
Details:
File Size: 24 KB
File Format: Word
Print Length: 03 pages
Publication Date: December 02, 2016
Language: English
Editable: Yes
SM 005: Sales Trip Report
Objective:
To summarize your business trip's main information in order to:
This format (designed for the hospitality industry) can also be used for daily or weekly sales calls, even though for such routine exercise an Excel format including more elements would be more appropriate (in order to do filter/sort searches).
Details:
File Size: 22 KB
File Format: Word
Print Length: 01 Page
Publication Date: December 15, 2016
Language: English
Editable: Yes
Ready to Print: Yes
FI 006: Cash Disbursement
Objective:
To ensure the strict control over payments by minimizing cash amounts.
"...Paying cash directly to guests is to be avoided (unless a refund is due to them on excess cash that they have previously paid in advance) and is permissible only in the case of emergency up to a limit of the local currency equivalent of..."
Details:
File Size: 19 KB
File Format: Word
Print Length: 01 page
Publication Date: September 17, 2016
Language: English
Editable: Yes
We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.
We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).
Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.
No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.