AFFORDABLE
Professional and easy-to-use SOP & Documents are now affordable for everybody
POPULAR DOWNLOADS
Short Introduction Collection
Front Office
37 Pages
$19.99
Finance Department Organization…
Finance
02 Pages
$2.99
Purchasing Procedure
Finance
07 Pages
$2.99
HOTEL DEPARTMENTS
The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.
Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.
The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.
A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.
The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.
The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.
WHY SHOP WITH US ?
EASY DOWNLOAD
Payment and download takes up to a minute or two and a few clicks only
VARIETY
A wide choice of operational/administration templates and professional guidelines
BROWSE OUR DOCUMENTS
$1.99
Hotel Finance – Unsettled Checks – SOP
FI 025: Unsettled Checks
Objective:
To ensure that revenue collected is recorded fully and in the correct period.
"...Income audit must review all “Unsettled Checks” reports to ensure that the checks were settled on the subsequent shift and any left unsettled by the evening cashier..."
Details:
File Size: 23 KB
File Format: Word
Print Length: 01 page
Publication Date: November 18, 2016
Language: English
Editable: Yes
$1.99
Hotel Front Office – Group Check-In – SOP
FO 015: Group Check-In
Objective:
To expedite the check-in of groups with minimum hassle and interruption to other guests arriving at the hotel.
Details:
File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 29, 2016
Language: English
Editable: Yes
$1.99
Hotel Front Office – Guest Greeting – SOP
FO 005: Guest Greeting
Objective:
To ensure that all guests who approach the main entrance are given the feeling of being welcomed and comfortable.
Details:
File Size: 29 KB
File Format: Word
Print Length: 01 page
Publication Date: January 10, 2016
Language: English
Editable: Yes
$1.99
Hotel Housekeeping – Loan Items – Record
HSK 011: Loan Items Record
Objective:
To record the inventory of guest loan items.
Details:
File Size: 56 KB
File Format: Excel
Print Length: 01 Worksheet
Publication Date: April 03, 2016
Language: English
Editable: Yes
Ready to Print: Yes
$1.99
Hotel Food & Beverage – Restaurant Opening & Closing Checklist
FNB 003: Restaurant Opening & Closing Checklist
Objective:
To ensure that the restaurant opening and closing duties are completed in a timely and accurate manner in order to stay ahead of next shift and prioritize your team responsibilities.
Includes:
Opening / Morning
Before Breakfast / Lunch / Dinner
After Breakfast / Lunch / Dinner
Closing / Evening
Details:
File Size: 24 KB
File Format: Word
Print Length: 03 pages
Publication Date: December 02, 2016
Language: English
Editable: Yes
$1.99
Hotel Front Office – Missing Reservation Check-In – SOP
FO 016: Missing Reservation Check-In
Objective:
To receive guest with no reservation held under their name but claim to have one.
Details:
File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 29, 2016
Language: English
Editable: Yes
$1.99
Hotel Housekeeping – Amenity Consumption – Record
HSK 001: Amenity Consumption Record
Objective:
To record daily & monthly amenities consumption per item, room, floor and block.
Details:
File Size: 95 KB
File Format: Excel
Print Length: 03 Worksheets
Publication Date: April 07, 2016
Language: English
Editable: Yes
Ready to Print: Yes
$1.99
Hotel Front Office – Group Arrival – SOP
FO 006: Group Arrival
Objective:
To assist and expedite the moving of guest luggage from bus to lobby, then from the lobby to the guest’s room.
Details:
File Size: 30 KB
File Format: Word
Print Length: 01 page
Publication Date: January 14, 2016
Language: English
Editable: Yes
$1.99
Hotel Housekeeping – Lost & Breakage – Record
HSK 012: Lost & Breakage Record
Objective:
To record on monthly basis the broken and lost items.
Details:
File Size: 63 KB
File Format: Excel
Print Length: 02 Worksheets
Publication Date: April 03, 2016
Language: English
Editable: Yes
Ready to Print: Yes
$1.99
Hotel Sales – Sales Trip Report
SM 005: Sales Trip Report
Objective:
To summarize your business trip's main information in order to:
- Define & categorize account's potential prior to the visit (Pre Call Planning)
- Record meeting's results and required follow up actions (Post Call Analysis)
- Prepare future visits efficiently (connect with the right person, with an understanding of the account’s challenges and goals, based on past discussions).
- Report and share in a short and concise way to direct supervisor / to the team
This format (designed for the hospitality industry) can also be used for daily or weekly sales calls, even though for such routine exercise an Excel format including more elements would be more appropriate (in order to do filter/sort searches).
Details:
File Size: 22 KB
File Format: Word
Print Length: 01 Page
Publication Date: December 15, 2016
Language: English
Editable: Yes
Ready to Print: Yes
$1.99
Hotel Front Office – Check-In – SOP
FO 017: Check-In
Objective:
To welcome guests while obtaining/confirming all the necessary information related to their stay.
Details:
File Size: 31 KB
File Format: Word
Print Length: 02 pages
Publication Date: March 08, 2016
Language: English
Editable: Yes
$1.99
Hotel Finance – Cash Disbursement – SOP
FI 006: Cash Disbursement
Objective:
To ensure the strict control over payments by minimizing cash amounts.
"...Paying cash directly to guests is to be avoided (unless a refund is due to them on excess cash that they have previously paid in advance) and is permissible only in the case of emergency up to a limit of the local currency equivalent of..."
Details:
File Size: 19 KB
File Format: Word
Print Length: 01 page
Publication Date: September 17, 2016
Language: English
Editable: Yes
FAQ
WHO WROTE THESE DOCUMENTS ?
We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.
CAN I USE THESE DOCUMENTS AT WORK?
We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).
CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?
Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.
DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?
No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.