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Download hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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Short Introduction Collection
Front Office
37 Pages
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FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
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FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
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FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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BROWSE DOCUMENTS

FI 020: Provision for Doubtful Debt


Objective:

To establish a formal routine assessment of the adequacy of the provision for doubtful debts

"...each Controller is responsible for establishing a realistic basis for calculating a monthly provision. The preferred solution is a percentage of total credit sales based upon prior years’ experience..."

Includes:

- SAMPLE REPORT (PROVISION FOR DOUBTFUL DEBTS)


Details:

File Size: 23 KB
File Format: Word
Print Length: 03 pages
Publication Date: November 01, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 010: Finance Department Organization & Roles


Objective:

In order for the accounting department to achieve maximum effectiveness and efficiency with sufficient internal controls in place to prevent errors and frauds, the department should be organized by operational functions with proper segregation of duties.

"...The organization should be designed based on such factors as the size, operational methods, IT system, headcount of employees and local employment practices..."

Includes:

- ROLES
- ORGANIZATION PRINCIPLES
- FINANCE ORGANIZATION CHART


Details:

File Size: 41 KB
File Format: Word
Print Length: 02 pages
Publication Date: September 25, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 021: Purchasing Procedure


Objective:

To ensure that all expenditure incurred by the Hotel is authorised in accordance with stated management policy.

"...The requisition may cover several items and may involve purchases from more than one supplier. The requisition should be cross-referenced to the purchase order and therefore there should be a reference per line item...."

Includes:

- REQUISITIONS
- PROCESSING
- CONTROL
- AUTHORITY
- EXPEDITING
- CANCELLATION
- PRICE INCREASE


Details:

File Size: 30 KB
File Format: Word
Print Length: 07 pages
Publication Date: November 06, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 011: Purchasing Functions & Policies


Objective:

The Purchasing department is responsible for the procurement of all items needed in a hotel’s operation as well as the services necessary in installing and maintaining these items.

"...Orders should be placed in quantities that reflect past consumption patterns and the latest operating forecast in order to ensure that adequate but not excessive supplies of all required products are on hand at all times..."

Includes:

- PURCHASING FUNCTIONS

- PURCHASING PROCEDURE


Details:

File Size: 27 KB
File Format: Word
Print Length: 05 pages
Publication Date: September 27, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 022: Receiving Procedure


Objective:

The primary objective of receiving is to ensure that the Hotel obtains the quality and quantity of merchandise ordered at the quoted price.

"...A log book will be set up for Purchasing Department (Deliveries before 5:00 p.m.) and Duty Manager (after 5:00 p.m. and weekend / holidays) to detail all deliveries outside normal receiving hours. This log book will be collected from the Duty Manager each morning by the receiver agent..."

Includes:

- STEPS IN THE RECEIVING PROCESS
- RECEIVING DOCUMENTATION & PREPARATION


Details:

File Size: 36 KB
File Format: Word
Print Length: 15 pages
Publication Date: November 07, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 001: Accounts Payable


Objective:

To ensure that only valid and authorized payable are recorded and paid, that accounting procedures are implemented to ensure the accuracy of amounts, coding of General Ledger accounts and the appropriate timing of payments.

"...Non-merchandise expenditures like utilities, rent, taxes, repairs, professional fees, etc. are          generally not recorded through the purchase order/receiving routine. However, there may be other documentation, like contracts and other agreements..."

Includes:

- DOCUMENTING ACCOUNTS PAYABLE
- RECORDING MERCHANDISE/NON-MERCHANDISE PAYABLE
- PAYMENT OF ACCOUNTS PAYABLE


Details:

File Size: 20 KB
File Format: Word
Print Length: 03 pages
Publication Date: July 24, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 012: Inventory Control


Objective:

To ensure that goods purchased for use in the operation are kept safely and in good condition until such time as they are required to be used.

"...The Store man should on completion of his check stamp the delivery note and pass this to the F&B Cost Controller or the Inventory Clerk, depending on the store area in question.  The Store man should also mark the bin cards with the quantity received, and date of delivery..."


Details:

File Size: 26 KB
File Format: Word
Print Length: 05 pages
Publication Date: October 03, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 002: Accounts Receivable


Objective:

To ensure that payment for credit extended by the Hotel is received promptly, and in full.

"...Requests for billing to a third party will normally be made at the time that the room reservation is made.  The reservations department should check with the Accounts Receivable accountant before confirming that it is OK for the account to be forwarded to the third party..."

Includes:

- BILLING
- POSTING TO ACCOUNTS RECEIVABLE
- INVOICING
- RECEIPT
- ACCOUNT RECEIVABLE REVIEW
- RETURNED CHEQUES


Details:

File Size: 32 KB
File Format: Word
Print Length: 08 pages
Publication Date: July 27, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 013: Cash Management


Objective:

To encourage an efficient and active management of all the Hotel’s cash resources and thereby maximize earnings through reduced short term borrowings and increased deposit interest income.

"...In order to achieve the stated objective, the Hotel Management will have to maintain a constant vigilance over the movement in the Hotel’s investment in working capital, which should include a system to monitor the following potential problem areas, and instigate corrective action as necessary:..."


Details:

File Size: 24 KB
File Format: Word
Print Length: 03 pages
Publication Date: October 04, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FI 024: Travel Agent Commission


Objective:

To ensure that payment is made promptly and accurately on all commissionable bookings.

"...On checkout, the guest folios will be transferred from Front Office Staff to the control office. The General Cashier should extract all folios stamped “T/A” and record the details of the length of stay and the room rate on the commission..."

Includes:

- IDENTIFICATION OF COMMISSION
- COMMISSION CALCULATION
- COMMISSION PAYMENT
- COMMISSION DEDUCTION


Details:

File Size: 27 KB
File Format: Word
Print Length: 04 pages
Publication Date: November 16, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FO 014: Early Check-In


Objective:

To accommodate and room the guest who arrive early in the morning efficiently and in a friendly manner.


Details:

File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 17, 2016
Language: English
Editable: Yes

Front-Office-Download

SM 013: Sales - Event Order


Objective:

To record banquet's events and meetings critical operational details and transmit them to all relevant departments (most particularly Food & Beverage & Front Office) in order to plan properly MICE groups or weddings logistic and financial preparation.

This hotel internal document can also be held by the sales coordinator(s) during event's day, as a roadmap, in case of miscommunication or problems of execution between departments.


Details:

File Size : 27.6 KB
File Format: Word
Print Length: 02 Pages
Publication Date: April 11, 2018
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.