Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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FAM Trip Summary
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Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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FI 008: Fixed Assets Control / Objective: To establish a standard method of accounting for the Hotel’s fixed assets and the responsibility for their care and security. "...Whenever there is any physical movement of a fixed asset, from…

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FI 020: Provision for Doubtful Debt / Objective: To establish a formal routine assessment of the adequacy of the provision for doubtful debts "...each Controller is responsible for establishing a realistic basis for calculating a monthly provision. The…

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FI 010: Finance Department Organization & Roles / Objective: In order for the accounting department to achieve maximum effectiveness and efficiency with sufficient internal controls in place to prevent errors and frauds, the department should be organized by…

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FI 021: Purchasing Procedure / Objective: To ensure that all expenditure incurred by the Hotel is authorised in accordance with stated management policy. "...The requisition may cover several items and may involve purchases from more than one supplier.…

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FI 011: Purchasing Functions & Policies / Objective: The Purchasing department is responsible for the procurement of all items needed in a hotel’s operation as well as the services necessary in installing and maintaining these items. "...Orders should…

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FI 022: Receiving Procedure / Objective: The primary objective of receiving is to ensure that the Hotel obtains the quality and quantity of merchandise ordered at the quoted price. "...A log book will be set up for Purchasing…

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FI 001: Accounts Payable / Objective: To ensure that only valid and authorized payable are recorded and paid, that accounting procedures are implemented to ensure the accuracy of amounts, coding of General Ledger accounts and the appropriate timing…

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FI 012: Inventory Control / Objective: To ensure that goods purchased for use in the operation are kept safely and in good condition until such time as they are required to be used. "...The Store man should on…

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FI 002: Accounts Receivable / Objective: To ensure that payment for credit extended by the Hotel is received promptly, and in full. "...Requests for billing to a third party will normally be made at the time that the…

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.