Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
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FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
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FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS (and their functions)

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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FI 002: Accounts Receivable


Objective:

To ensure that payment for credit extended by the Hotel is received promptly, and in full.

"...Requests for billing to a third party will normally be made at the time that the room reservation is made.  The reservations department should check with the Accounts Receivable accountant before confirming that it is OK for the account to be forwarded to the third party..."

Includes:

- BILLING
- POSTING TO ACCOUNTS RECEIVABLE
- INVOICING
- RECEIPT
- ACCOUNT RECEIVABLE REVIEW
- RETURNED CHEQUES


Details:

File Size: 32 KB
File Format: Word
Print Length: 08 pages
Publication Date: July 27, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 013: Cash Management


Objective:

To encourage an efficient and active management of all the Hotel’s cash resources and thereby maximize earnings through reduced short term borrowings and increased deposit interest income.

"...In order to achieve the stated objective, the Hotel Management will have to maintain a constant vigilance over the movement in the Hotel’s investment in working capital, which should include a system to monitor the following potential problem areas, and instigate corrective action as necessary:..."


Details:

File Size: 24 KB
File Format: Word
Print Length: 03 pages
Publication Date: October 04, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 024: Travel Agent Commission


Objective:

To ensure that payment is made promptly and accurately on all commissionable bookings.

"...On checkout, the guest folios will be transferred from Front Office Staff to the control office. The General Cashier should extract all folios stamped “T/A” and record the details of the length of stay and the room rate on the commission..."

Includes:

- IDENTIFICATION OF COMMISSION
- COMMISSION CALCULATION
- COMMISSION PAYMENT
- COMMISSION DEDUCTION


Details:

File Size: 27 KB
File Format: Word
Print Length: 04 pages
Publication Date: November 16, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 003: Capital Expenditure


Objective:

To ensure that the capital expenditure is properly planned, valued and executed.

"...Any capital expenditure project which is included in the agreed capital expenditure budget for the year but for which no capital expenditure request has been submitted and approved by 31 December is automatically canceled. Approved projects which have not been completed by 31 December should be included in the “spill over” report and also in the cash flow forecast for the following year...."

Includes:

- BUDGET PROCEDURE
- APPROVAL PROCEDURE


Details:

File Size: 25 KB
File Format: Word
Print Length: 06 pages
Publication Date: August 14, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 004: Advance Deposit


Objective:

To ensure that advance deposits received for accommodation and functions bookings are requested, controlled and recorded in accordance with the hotel policy.

"...The deposit checks/order/cash should be passed through to the General Cashier for banking after they have been recorded by the Accounts receivable accountant on a daily summary of incoming checks/order/cash..."


Details:

File Size: 22 KB
File Format: Word
Print Length: 03 pages
Publication Date: August 18, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 015: Operating Equipment Inventory


Objective:

To establish a simplified standard method for charging the in-use inventory and issuance of operating equipment such as China, Glass, Silverware, Linen, Kitchen Utensils, Uniforms, etc.

"...The intention is to carry a “Base In-use Stock” value on the Balance Sheet which fairly represents the written down value of the inventory in circulation. This should alleviate the need for periodic time consuming adjustments to the accounts, and improve the accuracy of the monthly management accounts...."


Details:

File Size: 22 KB
File Format: Word
Print Length: 02 pages
Publication Date: October 09, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 005: Bank Account Reconciliation


Objective:

To establish a standard for maintaining written reconciliation’s for all bank accounts.

Includes:

SAMPLE REPORT (BANK RECONCILIATION)


Details:

File Size: 24 KB
File Format: Word
Print Length: 03 pages
Publication Date: August 25, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 016: Night Auditing


Objective:

To establish an effective Night Auditing Procedure.

"...All Room rates should be verified with the respective contract (If contracted) and or the reservation letter or Email or the details available at the reservation..."


Details:

File Size: 22 KB
File Format: Word
Print Length: 02 pages
Publication Date: October 11, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 007: Cash Float


Objective:

To guarantee the cash float safety and ensure that the cash float amount is adapted to the activity of the related outlet.

"...The contradictory counting and possible discrepancies are formalized and countersigned in a proper cash float transfer book maintained on permanent basis at the float’s location. At shift-end, the incoming cashier should count the float to be handed to him by outgoing cashier with both cashiers signing the transfer book..."

Includes:

- SAMPLE AGREEMENT (HOUSE BANK AGREEMENT)


Details:

File Size: 23 KB
File Format: Word
Print Length: 04 pages
Publication Date: September 19, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.