Download the Front Office Pack on Sopforhotel.com. 22 Front office Standard Operating Procedures including: Answering the Telephone. Complaint Handling. Department Induction. Escorting to Guest Room. Greeting Guest. Group Arrival. Hotel & Area Knowledge. Luggage Handling. Luggage Collection. Raising & Lowering of Flags. Room Change. Trolley Handling. Courier Service. Early Check-In. Group Check-In. Missing Reservation Check-In. Check-In. Check-Out. Bill Settlement (Cash). Bill Settlement (City Ledger). Bill Settlement (Credit Card). Cashier Closing. Buy hospitality online training files.