FO 000 – Front Office – Pack (22Sops)

FO 000 - Front Office - Pack (22Sops)

22 Front office Standard Operating Procedures including: Answering the Telephone, Complaint Handling, Department Induction, Escorting to Guest Room, Greeting Guest, Group Arrival, Hotel & Area Knowledge, Luggage Handling, Luggage Collection, Raising & Lowering of Flags, Room Change, Trolley Handling, Courier Service, Early Check-In, Group Check-In, Missing Reservation Check-In, Check-In, Check-Out, Bill Settlement (Cash), Bill Settlement (City Ledger), Bill Settlement (Credit Card), Cashier Closing.