Hotel Front Office - Short Introduction Collection (22 SOPs) 2 years ago

FO 000: Short Introduction Collection (22 Sops) Includes: 22 Front Office Standard Operating Procedures: FO 001 – Answering the Telephone FO 002 – Complaint Handling FO 003 – Department Induction FO 004 – Escorting to Guest Room FO …

Read more

Hotel Front Office - Guest Greeting - SOP 3 years ago

FO 005: Guest Greeting Objective: To ensure that all guests who approach the main entrance are given the feeling of being welcomed and comfortable. Details: File Size: 29 KB File Format: Word Print Length: 01 page Publication Date: January 10, 2016 …

Read more

Hotel Front Office - Escorting to Guest Room - SOP 3 years ago

FO 004: Escorting to Guest Room Objective: To ensure that guests are well-informed of the property with a simple introduction whilst being escorted to the room. Details: File Size: 30 KB File Format: Word Print Length: 02 pages Publication Date: January 10, …

Read more