Hotel Front Office - Short Introduction Collection (22 SOPs) 2 years ago

FO 000: Short Introduction Collection (22 Sops) Includes: 22 Front Office Standard Operating Procedures: FO 001 – Answering the Telephone FO 002 – Complaint Handling FO 003 – Department Induction FO 004 – Escorting to Guest Room FO …

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Hotel Front Office - Group Check-In - SOP 2 years ago

FO 015: Group Check-In Objective: To expedite the check-in of groups with minimum hassle and interruption to other guests arriving at the hotel. Details: File Size: 30 KB File Format: Word Print Length: 02 pages Publication Date: January 29, 2016 Language: English …

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Hotel Front Office - Group Arrival - SOP 3 years ago

FO 006: Group Arrival Objective: To assist and expedite the moving of guest luggage from bus to lobby, then from the lobby to the guest’s room. Details: File Size: 30 KB File Format: Word Print Length: 01 page Publication Date: January 14, …

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