Hotel Front Office - Short Introduction Collection (22 SOPs) 2 years ago

FO 000: Short Introduction Collection (22 Sops) Includes: 22 Front Office Standard Operating Procedures: FO 001 – Answering the Telephone FO 002 – Complaint Handling FO 003 – Department Induction FO 004 – Escorting to Guest Room FO …

Read more

Hotel Front Office – Complaint Handling - SOP 2 years ago

FO 002 – Complaint Handling Objective: To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly. Details: File Size: 30 KB File Format: Word Print Length: …

Read more