Front Office – Short Introduction Collection (22 SOPs)

      FO 000: Short Introduction Collection (22 Sops) /


      Includes:

      22 Front Office Standard Operating Procedures:

      FO 001 – Answering the Telephone
      FO 002 – Complaint Handling
      FO 003 – Department Induction
      FO 004 – Escorting to Guest Room
      FO 005 – Greeting Guest
      FO 006 – Group Arrival
      FO 007 – Hotel & Area Knowledge
      FO 008 – Luggage Handling
      FO 009 – Luggage Collection
      FO 010 – Raising & Lowering of Flags
      FO 011 – Room Change
      FO 012 – Trolley Handling
      FO 013 – Courier Service
      FO 014 – Early Check-In
      FO 015 – Group Check-In
      FO 016 – Missing Reservation Check-In
      FO 017 – Check-In
      FO 018 – Check-Out
      FO 019 – Bill Settlement (Cash)
      FO 020 – Bill Settlement (City Ledger)
      FO 021 – Bill Settlement (Credit Card)
      FO 022 – Cashier Closing


      Details:

      File Size: 534 KB (01 Word file) & 568 KB (01 Rar file including 22 Word Files)
      File Format: Word & Rar
      Print Length: 37 pages
      Publication Date: July 22, 2016
      Language: English
      Editable: Yes

      Front-Office-Download