FO 000 - Front Office - Short Introduction Collection

Hotel Front Office – Short Introduction Collection (22 SOPs)

FO 000: Short Introduction Collection (22 Sops)


Includes:

22 Front Office Standard Operating Procedures:

FO 001 – Answering the Telephone
FO 002 – Complaint Handling
FO 003 – Department Induction
FO 004 – Escorting to Guest Room
FO 005 – Greeting Guest
FO 006 – Group Arrival
FO 007 – Hotel & Area Knowledge
FO 008 – Luggage Handling
FO 009 – Luggage Collection
FO 010 – Raising & Lowering of Flags
FO 011 – Room Change
FO 012 – Trolley Handling
FO 013 – Courier Service
FO 014 – Early Check-In
FO 015 – Group Check-In
FO 016 – Missing Reservation Check-In
FO 017 – Check-In
FO 018 – Check-Out
FO 019 – Bill Settlement (Cash)
FO 020 – Bill Settlement (City Ledger)
FO 021 – Bill Settlement (Credit Card)
FO 022 – Cashier Closing


Details:

File Size: 534 KB (01 Word file) & 568 KB (01 Rar file including 22 Word Files)
File Format: Word & Rar
Print Length: 37 pages
Publication Date: July 22, 2016
Language: English
Editable: Yes

Front-Office-Download