FO 002 - Front Office - Complaint Handling

Hotel Front Office – Complaint Handling – SOP

FO 002 – Complaint Handling


To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.


File Size: 30 KB
File Format: Word
Print Length: 02 pages
Publication Date: January 16, 2016
Language: English
Editable: Yes