Hotel Front Office – Complaint Handling – SOP

      FO 002 – Complaint Handling


      Objective:

      To ensure that the guest complaint is handled in a professional manner and that the relevant department(s) is/are informed of the complaint and followed-up accordingly.


      Details:

      File Size: 30 KB
      File Format: Word
      Print Length: 02 pages
      Publication Date: January 16, 2016
      Language: English
      Editable: Yes

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