Hotel Front Office - Short Introduction Collection (22 SOPs) 2 years ago

FO 000: Short Introduction Collection (22 Sops) Includes: 22 Front Office Standard Operating Procedures: FO 001 – Answering the Telephone FO 002 – Complaint Handling FO 003 – Department Induction FO 004 – Escorting to Guest Room FO …

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Hotel Front Office - Cashier Closing - SOP 3 years ago

FO 022: Cashier Closing Objective: That all transactions by receptionist for the shift are balanced with the postings inside your hotel system and avoid any discrepancies between the actual and the system. Details: File Size: 30 KB File Format: Word Print Length: …

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Hotel Front Office - Bill Settlement (Credit Card) - SOP 3 years ago

FO 021: Bill Settlement (Credit Card) Objective: To ensure settlement by credit card for guest bill is done in the correct manner. Details: File Size: 31 KB File Format: Word Print Length: 02 pages Publication Date: March 08, 2016 Language: English Editable: …

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Hotel Front Office - Bill Settlement (City Ledger) - SOP 3 years ago

FO 020: Bill Settlement (City Ledger) Objective: To ensure settlement by City Ledger is done correctly with all supporting documents attached. Details: File Size: 30 KB File Format: Word Print Length: 01 page Publication Date: March 08, 2016 Language: English Editable: Yes

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Hotel Front Office - Bill Settlement (Cash) - SOP 3 years ago

FO 019: Bill Settlement (Cash) Objective: To ensure that the correct amount of cash is received and returned to guest during the bill settlement period. Details: File Size: 30 KB File Format: Word Print Length: 01 page Publication Date: March 08, 2016 …

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Hotel Front Office - Check-Out - SOP 3 years ago

FO 018: Check-Out Objective: To ensure that all departing guests leave the hotel with their respective accounts settled correctly. Details: File Size: 31 KB File Format: Word Print Length: 02 pages Publication Date: March 08, 2016 Language: English Editable: Yes

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Hotel Front Office - Check-In - SOP 3 years ago

FO 017: Check-In Objective: To welcome guests while obtaining/confirming all the necessary information related to their stay. Details: File Size: 31 KB File Format: Word Print Length: 02 pages Publication Date: March 08, 2016 Language: English Editable: Yes

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Hotel Front Office - Missing Reservation Check-In - SOP 3 years ago

FO 016: Missing Reservation Check-In Objective: To receive guest with no reservation held under their name but claim to have one. Details: File Size: 31 KB File Format: Word Print Length: 02 pages Publication Date: January 29, 2016 Language: English Editable: Yes

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Hotel Front Office - Group Check-In - SOP 3 years ago

FO 015: Group Check-In Objective: To expedite the check-in of groups with minimum hassle and interruption to other guests arriving at the hotel. Details: File Size: 30 KB File Format: Word Print Length: 02 pages Publication Date: January 29, 2016 Language: English …

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Hotel Front Office - Early Check-In - SOP 3 years ago

FO 014: Early Check-In Objective: To accommodate and room the guest who arrive early in the morning efficiently and in a friendly manner. Details: File Size: 30 KB File Format: Word Print Length: 02 pages Publication Date: January 17, 2016 Language: English …

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