Hotel Sales - Allotment Summary - Record 1 year ago

SM 010: Sales – Allotment Summary Objective: To record accurately the allotments given to tour operators, travel agents or OTAs in order to maintain an efficient communication between the related departments (Sales & Reservation most likely) and keep an up-to-date visibility of …

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Hotel Finance - Travel Agent Commission - SOP 2 years ago

FI 024: Travel Agent Commission Objective: To ensure that payment is made promptly and accurately on all commissionable bookings. “…On checkout, the guest folios will be transferred from Front Office Staff to the control office. The General Cashier …

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Hotel Finance - Night Auditing - SOP 2 years ago

FI 016: Night Auditing Objective: To establish an effective Night Auditing Procedure. “…All Room rates should be verified with the respective contract (If contracted) and or the reservation letter or Email or the details available at the reservation…” …

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Hotel Finance - Advance Deposit - SOP 2 years ago

FI 004: Advance Deposit Objective: To ensure that advance deposits received for accommodation and functions bookings are requested, controlled and recorded in accordance with the hotel policy. “…The deposit checks/order/cash should be passed through to the General Cashier …

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Hotel Front Office - Short Introduction Collection (22 SOPs) 2 years ago

FO 000: Short Introduction Collection (22 Sops) Includes: 22 Front Office Standard Operating Procedures: FO 001 – Answering the Telephone FO 002 – Complaint Handling FO 003 – Department Induction FO 004 – Escorting to Guest Room FO …

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Hotel Front Office - Cashier Closing - SOP 2 years ago

FO 022: Cashier Closing Objective: That all transactions by receptionist for the shift are balanced with the postings inside your hotel system and avoid any discrepancies between the actual and the system. Details: File Size: 30 KB File Format: Word Print Length: …

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Hotel Front Office - Bill Settlement (Credit Card) - SOP 2 years ago

FO 021: Bill Settlement (Credit Card) Objective: To ensure settlement by credit card for guest bill is done in the correct manner. Details: File Size: 31 KB File Format: Word Print Length: 02 pages Publication Date: March 08, 2016 Language: English Editable: …

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Hotel Front Office - Bill Settlement (City Ledger) - SOP 2 years ago

FO 020: Bill Settlement (City Ledger) Objective: To ensure settlement by City Ledger is done correctly with all supporting documents attached. Details: File Size: 30 KB File Format: Word Print Length: 01 page Publication Date: March 08, 2016 Language: English Editable: Yes

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Hotel Front Office - Bill Settlement (Cash) - SOP 2 years ago

FO 019: Bill Settlement (Cash) Objective: To ensure that the correct amount of cash is received and returned to guest during the bill settlement period. Details: File Size: 30 KB File Format: Word Print Length: 01 page Publication Date: March 08, 2016 …

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