Hotel Sales - Event Order - Record 8 months ago

SM 013: Sales – Event Order Objective: To record banquet’s events and meetings critical operational details and transmit them to all relevant departments (most particularly Food & Beverage & Front Office) in order to plan properly MICE groups or …

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Hotel Sales - Meeting & Event Satisfaction Survey 8 months ago

SM 012: Sales – Meeting & Event Satisfaction Survey Objective: To engage with clients or bookers after a group meeting event and collect their feedback in a organized and professional way before sharing it with the related department. Details: …

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Hotel Sales - FAM Trip Summary - Record 2 years ago

SM 011: Sales – FAM Trip Summary Objective: To record accurately Familiarization trips (more commonly known as a FAM trip) and site inspections in order to communicate efficiently with all related departments prior to each visit/inspection. This documents is …

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Hotel Sales - Allotment Summary - Record 2 years ago

SM 010: Sales – Allotment Summary Objective: To record accurately the allotments given to tour operators, travel agents or OTAs in order to maintain an efficient communication between the related departments (Sales & Reservation most likely) and keep an up-to-date visibility of …

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Hotel Sales - Field Coaching Evaluation - Record 2 years ago

SM 009: Sales – Field Coaching Evaluation Objective: Field coaching represents a DOSM, Senior Sales Manager or Sales Manager important responsibility. It allows them to train, evaluate and motivate their team, share best practice and observe subordinate’s knowledge of …

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Hotel Sales - Client Profile (Detailed) - Record 2 years ago

SM 008: Client Profile (Detailed) Objective: Clients are not a homogeneous group and some of them require a great deal of facts and data to make concrete, logical decisions. Others prefers concept to data, may require assurances concerning the negative …

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Hotel Sales - Competitor Comparison - Report 2 years ago

SM 007: Competitor Comparison Objective: To know the competitive advantages and disadvantages of each competitor and your Hotel in the marketplace, in order to sell effectively by understanding strategic issues such as market segment, differentiation and targeting (an accurate knowledge …

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Hotel Sales - Training Checklist 2 years ago

SM 006: Training Check List Objective: The training checklist includes topics which a Hotel sales person must understand before being placed in front of clients. This Check List represents a control point in the orientation period and summarize more …

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Hotel Sales - Sales Trip Report 2 years ago

SM 005: Sales Trip Report Objective: To summarize your business trip’s main information in order to: Define & categorize account’s potential prior to the visit (Pre Call Planning) Record meeting’s results and required follow up actions (Post Call Analysis) Prepare future …

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Hotel Food & Beverage - Restaurant Opening & Closing Checklist 2 years ago

FNB 003: Restaurant Opening & Closing Checklist Objective: To ensure that the restaurant opening and closing duties are completed in a timely and accurate manner in order to stay ahead of next shift and prioritize your team responsibilities. Includes: Opening / …

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