Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

POPULAR DOWNLOADS

Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
$2.99

FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
$2.99

FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS (and their functions)

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

WHY SHOP WITH US ?

AFFORDABLE

Professional and easy-to-use SOP & Documents  are now affordable for everybody

EASY DOWNLOAD

Payment and download takes up to a minute or two and a few clicks only

VARIETY

A wide choice of operational/administration templates and professional guidelines

ALL DOWNLOADS

$19.99

FO 000: Short Introduction Collection (22 Sops)


Includes:

22 Front Office Standard Operating Procedures:

FO 001 - Answering the Telephone
FO 002 - Complaint Handling
FO 003 - Department Induction
FO 004 - Escorting to Guest Room
FO 005 - Greeting Guest
FO 006 - Group Arrival
FO 007 - Hotel & Area Knowledge
FO 008 - Luggage Handling
FO 009 - Luggage Collection
FO 010 - Raising & Lowering of Flags
FO 011 - Room Change
FO 012 - Trolley Handling
FO 013 - Courier Service
FO 014 - Early Check-In
FO 015 - Group Check-In
FO 016 - Missing Reservation Check-In
FO 017 - Check-In
FO 018 - Check-Out
FO 019 - Bill Settlement (Cash)
FO 020 - Bill Settlement (City Ledger)
FO 021 - Bill Settlement (Credit Card)
FO 022 - Cashier Closing


Details:

File Size: 534 KB (01 Word file) & 568 KB (01 Rar file including 22 Word Files)
File Format: Word & Rar
Print Length: 37 pages
Publication Date: July 22, 2016
Language: English
Editable: Yes

Front-Office-Download

$4.99

SM 001: Handling Objections


Objective:

When your sales team demonstrates your hotel/resort unique features, like it location, room size or concept, talks about a benefit like an all inclusive offer or uses a sales closing technique, their clients or potential guest may well respond in the negative sense (this will happen often in fact), giving excuses or otherwise heading away from the sale. The response to this is to handle these objections in order to convince your leisure top producer or nice corporate account to continue to stay with your property or start to send some guests.

Including a general process to handle objections plus 15 different techniques with examples like the Conditional Close, Deflection, Humor or Pre-empting Methods, Sales Techniques - Handling Objections will give your sales team an overview of the different techniques available to them to handle every day's objections and feel comfortable when facing them.


Details:

File Size: 42 KB
File Format: Word
Print Length: 11 pages
Publication Date: Mar 09, 2016
Language: English
Editable: Yes

Sles-&-Marketing-Download

$3.99

FI 009: Food & Beverage Cost Control


Objective:

Organizing and implementing the purchasing, receiving and storing system with proper control of quality and value of raw materials, minimizing loss through efficient production, standardizing the production method to satisfy the majority of the guests as well as to secure proper profit levels.

"....It is important that the specifications are always updated. This is because required raw materials are sometimes changed due to the revision of the menu or some change in the operating policy or limited supply. As a result, the specifications need to be reviewed from time to time...."

Includes:

– FOOD COST

– BEVERAGE COST

– MATERIAL, RECEIVING & STOREROOM CONTROL


Details:

File Size: 28 KB
File Format: Word
Print Length: 06 pages
Publication Date: September 24, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 020: Provision for Doubtful Debt


Objective:

To establish a formal routine assessment of the adequacy of the provision for doubtful debts

"...each Controller is responsible for establishing a realistic basis for calculating a monthly provision. The preferred solution is a percentage of total credit sales based upon prior years’ experience..."

Includes:

- SAMPLE REPORT (PROVISION FOR DOUBTFUL DEBTS)


Details:

File Size: 23 KB
File Format: Word
Print Length: 03 pages
Publication Date: November 01, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 010: Finance Department Organization & Roles


Objective:

In order for the accounting department to achieve maximum effectiveness and efficiency with sufficient internal controls in place to prevent errors and frauds, the department should be organized by operational functions with proper segregation of duties.

"...The organization should be designed based on such factors as the size, operational methods, IT system, headcount of employees and local employment practices..."

Includes:

- ROLES
- ORGANIZATION PRINCIPLES
- FINANCE ORGANIZATION CHART


Details:

File Size: 41 KB
File Format: Word
Print Length: 02 pages
Publication Date: September 25, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 021: Purchasing Procedure


Objective:

To ensure that all expenditure incurred by the Hotel is authorised in accordance with stated management policy.

"...The requisition may cover several items and may involve purchases from more than one supplier. The requisition should be cross-referenced to the purchase order and therefore there should be a reference per line item...."

Includes:

- REQUISITIONS
- PROCESSING
- CONTROL
- AUTHORITY
- EXPEDITING
- CANCELLATION
- PRICE INCREASE


Details:

File Size: 30 KB
File Format: Word
Print Length: 07 pages
Publication Date: November 06, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 011: Purchasing Functions & Policies


Objective:

The Purchasing department is responsible for the procurement of all items needed in a hotel’s operation as well as the services necessary in installing and maintaining these items.

"...Orders should be placed in quantities that reflect past consumption patterns and the latest operating forecast in order to ensure that adequate but not excessive supplies of all required products are on hand at all times..."

Includes:

- PURCHASING FUNCTIONS

- PURCHASING PROCEDURE


Details:

File Size: 27 KB
File Format: Word
Print Length: 05 pages
Publication Date: September 27, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 022: Receiving Procedure


Objective:

The primary objective of receiving is to ensure that the Hotel obtains the quality and quantity of merchandise ordered at the quoted price.

"...A log book will be set up for Purchasing Department (Deliveries before 5:00 p.m.) and Duty Manager (after 5:00 p.m. and weekend / holidays) to detail all deliveries outside normal receiving hours. This log book will be collected from the Duty Manager each morning by the receiver agent..."

Includes:

- STEPS IN THE RECEIVING PROCESS
- RECEIVING DOCUMENTATION & PREPARATION


Details:

File Size: 36 KB
File Format: Word
Print Length: 15 pages
Publication Date: November 07, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 001: Accounts Payable


Objective:

To ensure that only valid and authorized payable are recorded and paid, that accounting procedures are implemented to ensure the accuracy of amounts, coding of General Ledger accounts and the appropriate timing of payments.

"...Non-merchandise expenditures like utilities, rent, taxes, repairs, professional fees, etc. are          generally not recorded through the purchase order/receiving routine. However, there may be other documentation, like contracts and other agreements..."

Includes:

- DOCUMENTING ACCOUNTS PAYABLE
- RECORDING MERCHANDISE/NON-MERCHANDISE PAYABLE
- PAYMENT OF ACCOUNTS PAYABLE


Details:

File Size: 20 KB
File Format: Word
Print Length: 03 pages
Publication Date: July 24, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.