Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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FAM Trip Summary
Sales & Marketing
01 Worksheet
$1.99

Allotment Summary
Sales & Marketing
01 Worksheet
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Field Coaching Evaluation
Sales & Marketing
01 Page
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Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

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VARIETY

A wide choice of operational/administration templates and professional guidelines

$19.99

FO 000: Short Introduction Collection (22 Sops) / Includes: 22 Front Office Standard Operating Procedures: FO 001 - Answering the Telephone FO 002 - Complaint Handling FO 003 - Department Induction FO 004 - Escorting to Guest Room…

$4.99

SM 001: Handling Objections / Objective: When your sales team demonstrates your hotel/resort unique features, like it location, room size or concept, talks about a benefit like an all inclusive offer or uses a sales closing technique, their clients or potential…

$3.99

FI 009: Food & Beverage Cost Control / Objective: Organizing and implementing the purchasing, receiving and storing system with proper control of quality and value of raw materials, minimizing loss through efficient production, standardizing the production method to…

$2.99

FI 013: Cash Management / Objective: To encourage an efficient and active management of all the Hotel’s cash resources and thereby maximize earnings through reduced short term borrowings and increased deposit interest income. "...In order to achieve the…

$2.99

FI 024: Travel Agent Commission / Objective: To ensure that payment is made promptly and accurately on all commissionable bookings. "...On checkout, the guest folios will be transferred from Front Office Staff to the control office. The General…

$2.99

FI 003: Capital Expenditure / Objective: To ensure that the capital expenditure is properly planned, valued and executed. "...Any capital expenditure project which is included in the agreed capital expenditure budget for the year but for which no…

$2.99

FI 004: Advance Deposit / Objective: To ensure that advance deposits received for accommodation and functions bookings are requested, controlled and recorded in accordance with the hotel policy. "...The deposit checks/order/cash should be passed through to the General…

$2.99

FI 015: Operating Equipment Inventory / Objective: To establish a simplified standard method for charging the in-use inventory and issuance of operating equipment such as China, Glass, Silverware, Linen, Kitchen Utensils, Uniforms, etc. "...The intention is to carry…

$2.99

FI 005: Bank Account Reconciliation / Objective: To establish a standard for maintaining written reconciliation’s for all bank accounts. Includes: SAMPLE REPORT (BANK RECONCILIATION) Details: File Size: 24 KB File Format: Word Print Length: 03 pages Publication Date: August 25, 2016…

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.