Sopforhotel.com 

Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

POPULAR DOWNLOADS

Short Introduction Collection
Front Office
37 Pages
$19.99

FO 000 - Front Office - Short Introduction Collection

Finance Department Organization…
Finance
02 Pages
$2.99

FI 010 - Finance - Department Organization & Roles

Purchasing Procedure
Finance
07 Pages
$2.99

FI 021 - Purchasing Procedure

HOTEL DEPARTMENTS (and their functions)

Finance

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.

Housekeeping

The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.

WHY SHOP WITH US ?

AFFORDABLE

Professional and easy-to-use SOP & Documents  are now affordable for everybody

EASY DOWNLOAD

Payment and download takes up to a minute or two and a few clicks only

VARIETY

A wide choice of operational/administration templates and professional guidelines

ALL DOWNLOADS

$19.99

FO 000: Short Introduction Collection (22 Sops)


Includes:

22 Front Office Standard Operating Procedures:

FO 001 - Answering the Telephone
FO 002 - Complaint Handling
FO 003 - Department Induction
FO 004 - Escorting to Guest Room
FO 005 - Greeting Guest
FO 006 - Group Arrival
FO 007 - Hotel & Area Knowledge
FO 008 - Luggage Handling
FO 009 - Luggage Collection
FO 010 - Raising & Lowering of Flags
FO 011 - Room Change
FO 012 - Trolley Handling
FO 013 - Courier Service
FO 014 - Early Check-In
FO 015 - Group Check-In
FO 016 - Missing Reservation Check-In
FO 017 - Check-In
FO 018 - Check-Out
FO 019 - Bill Settlement (Cash)
FO 020 - Bill Settlement (City Ledger)
FO 021 - Bill Settlement (Credit Card)
FO 022 - Cashier Closing


Details:

File Size: 534 KB (01 Word file) & 568 KB (01 Rar file including 22 Word Files)
File Format: Word & Rar
Print Length: 37 pages
Publication Date: July 22, 2016
Language: English
Editable: Yes

Front-Office-Download

$4.99

SM 001: Handling Objections


Objective:

When your sales team demonstrates your hotel/resort unique features, like it location, room size or concept, talks about a benefit like an all inclusive offer or uses a sales closing technique, their clients or potential guest may well respond in the negative sense (this will happen often in fact), giving excuses or otherwise heading away from the sale. The response to this is to handle these objections in order to convince your leisure top producer or nice corporate account to continue to stay with your property or start to send some guests.

Including a general process to handle objections plus 15 different techniques with examples like the Conditional Close, Deflection, Humor or Pre-empting Methods, Sales Techniques - Handling Objections will give your sales team an overview of the different techniques available to them to handle every day's objections and feel comfortable when facing them.


Details:

File Size: 42 KB
File Format: Word
Print Length: 11 pages
Publication Date: Mar 09, 2016
Language: English
Editable: Yes

Sles-&-Marketing-Download

$3.99

FI 009: Food & Beverage Cost Control


Objective:

Organizing and implementing the purchasing, receiving and storing system with proper control of quality and value of raw materials, minimizing loss through efficient production, standardizing the production method to satisfy the majority of the guests as well as to secure proper profit levels.

"....It is important that the specifications are always updated. This is because required raw materials are sometimes changed due to the revision of the menu or some change in the operating policy or limited supply. As a result, the specifications need to be reviewed from time to time...."

Includes:

– FOOD COST

– BEVERAGE COST

– MATERIAL, RECEIVING & STOREROOM CONTROL


Details:

File Size: 28 KB
File Format: Word
Print Length: 06 pages
Publication Date: September 24, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 007: Cash Float


Objective:

To guarantee the cash float safety and ensure that the cash float amount is adapted to the activity of the related outlet.

"...The contradictory counting and possible discrepancies are formalized and countersigned in a proper cash float transfer book maintained on permanent basis at the float’s location. At shift-end, the incoming cashier should count the float to be handed to him by outgoing cashier with both cashiers signing the transfer book..."

Includes:

- SAMPLE AGREEMENT (HOUSE BANK AGREEMENT)


Details:

File Size: 23 KB
File Format: Word
Print Length: 04 pages
Publication Date: September 19, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 018: Payment Control


Objective:

To ensure that the Hotel only pays for goods and service which are bona-fide purchases.

"...If the price shown on the invoice does not agree with the purchase order, the invoice and documentation should be referred to the purchasing department who should advise if the invoice price should be accepted..."

Includes:

- VOUCHING OF DOCUMENTATION
- RECORDING OF DELIVERY NOTES AND INVOICES
- VERIFICATION OF INVOICES
- MONTH END PROCEDURES
- PAYMENT PREPARATION AND PROCESSING
- CONTROLS OVER PAYMENTS


Details:

File Size: 29 KB
File Format: Word
Print Length: 07 pages
Publication Date: October 16, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

SM 007: Competitor Comparison


Objective:

To know the competitive advantages and disadvantages of each competitor and your Hotel in the marketplace, in order to sell effectively by understanding strategic issues such as market segment, differentiation and targeting (an accurate knowledge will allow your sales team to target accounts with the greatest need for your Hotel particular strengths, to be more confident, introduce features, benefits and proof more effectively).

Includes:

- Competitor Comparison (Word File) to list down facts about your hotel and the competition.
- Competitor Comparison (Excel File) to rate competitive advantages / disadvantages and obtain weighted figures and percentages.


Details (02 Files):

File Size (Word): 25 KB
File Size (Excel): 21 KB
File Format: Word & Excel
Print Length (Word): 02 Pages
Print Length (Excel): 01 Worksheet
Publication Date: December 20, 2016
Language: English
Editable: Yes
Ready to Print: Yes

Sles-&-Marketing-Download

$2.99

FI 008: Fixed Assets Control


Objective:

To establish a standard method of accounting for the Hotel’s fixed assets and the responsibility for their care and security.

"...Whenever there is any physical movement of a fixed asset, from one location to another in the same department, or a transfer between departments, the Department Heads concerned must notify the Accounts Department so that the record can be updated..."


Details:

File Size: 25 KB
File Format: Word
Print Length: 05 pages
Publication Date: September 21, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 020: Provision for Doubtful Debt


Objective:

To establish a formal routine assessment of the adequacy of the provision for doubtful debts

"...each Controller is responsible for establishing a realistic basis for calculating a monthly provision. The preferred solution is a percentage of total credit sales based upon prior years’ experience..."

Includes:

- SAMPLE REPORT (PROVISION FOR DOUBTFUL DEBTS)


Details:

File Size: 23 KB
File Format: Word
Print Length: 03 pages
Publication Date: November 01, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

$2.99

FI 010: Finance Department Organization & Roles


Objective:

In order for the accounting department to achieve maximum effectiveness and efficiency with sufficient internal controls in place to prevent errors and frauds, the department should be organized by operational functions with proper segregation of duties.

"...The organization should be designed based on such factors as the size, operational methods, IT system, headcount of employees and local employment practices..."

Includes:

- ROLES
- ORGANIZATION PRINCIPLES
- FINANCE ORGANIZATION CHART


Details:

File Size: 41 KB
File Format: Word
Print Length: 02 pages
Publication Date: September 25, 2016
Language: English
Editable: Yes

The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

FAQ

WHO WROTE THESE DOCUMENTS ?

We only provide documents and SOP created exclusively for Sopforhotel.com by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.

CAN I USE THESE DOCUMENTS AT WORK?

We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on Sopforhotel.com and share them with your team (if your organization allow you to do that of course).

CAN I EDIT THE INFORMATION IN THE DOCUMENTS ?

Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.

DO YOU PROVIDE CONSULTANCIES OR FULL PACKAGES FOR HOTEL OPENING?

No, we did not create Sopforhotel.com to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.