Shop for hundreds of Hotel’s SOPs (Standard Operating Procedures), reports, documentation & other templates for Housekeeping, Food & Beverage, Front Office, Finance, Sales & Marketing and General Management.

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The finance (sometimes called accounting) department function is recording financial transactions, preparing and interpreting financial statements and providing management with timely report and operating results.

Food and Beverage

Food & beverage department function is to provide (indeed) food and drinks to hotel’s guests via for example a coffee shop, a lounge, a fine dining restaurant, a poolside snack bar, room service,banquets halls or function rooms.

Front Office

The Front office function is welcoming guests when they arrive at the hotel, before registering them and assigning them to a room. Receptionists, Telephone Operators, Bell Staff, Drivers and in some cases Reservation, usually fall under the front office department.

General Management

A General Manager is the symbolic head of the organization, required to perform certain legal activities and attend to social events. He/She will be responsible for staffing, training, direction and motivation of subordinate as well as to develop a network outside of the hotel to gather information.


The housekeeping department is responsible for cleaning public spaces, guest rooms and properly provision them with amenities as well as clean towels and bed sheets supplied by the laundry.

Sales & Marketing

The sales & marketing department is responsible for maximizing room & other department revenues through relevant programs to increase occupancy and make profitable use of hotel’s accommodation, meeting and leisure facilities.


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A wide choice of operational/administration templates and professional guidelines


FO 000: Short Introduction Collection (22 Sops) / Includes: 22 Front Office Standard Operating Procedures: FO 001 - Answering the Telephone FO 002 - Complaint Handling FO 003 - Department Induction FO 004 - Escorting to Guest Room…


SM 001: Handling Objections / Objective: When your sales team demonstrates your hotel/resort unique features, like it location, room size or concept, talks about a benefit like an all inclusive offer or uses a sales closing technique, their clients or potential…


FI 009: Food & Beverage Cost Control / Objective: Organizing and implementing the purchasing, receiving and storing system with proper control of quality and value of raw materials, minimizing loss through efficient production, standardizing the production method to…


FI 011: Purchasing Functions & Policies / Objective: The Purchasing department is responsible for the procurement of all items needed in a hotel’s operation as well as the services necessary in installing and maintaining these items. "...Orders should…


FI 022: Receiving Procedure / Objective: The primary objective of receiving is to ensure that the Hotel obtains the quality and quantity of merchandise ordered at the quoted price. "...A log book will be set up for Purchasing…


FI 001: Accounts Payable / Objective: To ensure that only valid and authorized payable are recorded and paid, that accounting procedures are implemented to ensure the accuracy of amounts, coding of General Ledger accounts and the appropriate timing…


FI 012: Inventory Control / Objective: To ensure that goods purchased for use in the operation are kept safely and in good condition until such time as they are required to be used. "...The Store man should on…


FI 002: Accounts Receivable / Objective: To ensure that payment for credit extended by the Hotel is received promptly, and in full. "...Requests for billing to a third party will normally be made at the time that the…


FI 013: Cash Management / Objective: To encourage an efficient and active management of all the Hotel’s cash resources and thereby maximize earnings through reduced short term borrowings and increased deposit interest income. "...In order to achieve the…



We only provide documents and SOP created exclusively for by a team of hoteliers & ex-hoteliers with years of experience in operations within the hospitality industry.


We always recommend using SOPs and other type of documents like reports as examples to be adapted to your specific hotel/resort/department, based on your specific operation needs and restrictions, however, you can also decide to use the exact versions that you purchase on and share them with your team (if your organization allow you to do that of course).


Yes, we only propose Excel and Word file instead of Pdf or .Epub to allow an easy document edition.


No, we did not create to attract consultancies and we will not sell in direct full packages of SOPs, reports and other documents for pre-opening projects. Everything is and will continue to be uploaded on the website on regular basis.